Frequently Asked Questions - FAQ

Yes. Our entire catalogue is official, original Pokémon TCG product, both domestic and imported.

Each product shows a flag with its language so you can tell at a glance which language the cards come in: Spanish, Japanese, Korean, English or Chinese.

No. Sealed product has random contents defined by The Pokémon Company. No specific card is guaranteed.

Free on orders over €150. Below that, you'll see the rate in the cart before paying.

In-stock products are delivered in 24–72 hours. Pre-orders do not follow this timeframe.

An upcoming product that you reserve in advance. It ships when it arrives at our warehouse, not within the 24–72 h timeframe.

Only within 2 hours of purchase. After that, as it is a made-to-order product, cancellations are not accepted (without prejudice to your legal rights). If in doubt, message us before pre-ordering.

Not 100%. Units are allocated by order of purchase. If the manufacturer or distributor cuts stock (common in TCG and beyond our control) and we cannot fulfil your unit, we cancel the order and refund the full amount immediately.

Card (Visa/Mastercard), PayPal, Apple Pay and Google Pay. All payments are processed securely.

We open product live on our social media. Follow us so you don't miss openings, giveaways and new releases.

We post the active raffles on the website and on social media, with their terms. Check the raffles section.

Through our contact page, via WhatsApp at +34 644 401 660, or by direct message at @PokeElite_TCG (Instagram and TikTok).